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Dublin Express has an exciting opportunity for you to join as a Customer Service Advisor in Dublin Airport.

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Dublin Airport and city, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone energetic, safety-focused, and customer service driven as well as always ready to go the extra mile to deliver exceptional service to our customers.

Unfortunately, we are unable to offer sponsorship for this role

What we’re looking for...

• Communication skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands

What you'll do...

• Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction
• Sell tickets and add-on products to customers, and provide them with guidance and information as required
• Use a proactive approach to make travel arrangements for our customers in the event of delays or service disruption
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Assisting drivers with boarding and helping with customer luggage
• Manage coach movements within the station and exceed our Health & Safety standards

What we’ll offer you...

• 23 days annual leave + Bank Holidays
• Company pension after 6 months service
• Life insurance
• Private online GP service
• Discretionary employee incentive bonus scheme
• Access to our Employee Assistance programme
• Employee discounts
• Free coach travel on the National Express Ireland network
• Private online GP service
• Opportunities for career progression within the business

If the above sounds like the next step in your career, follow our online application process to express your interest!

Bernard Kavanagh & Sons is a family-run company and has been in operation since 1945. Today with a fleet of Luxury Touring Coaches, they are proud to be Ireland’s largest private coach tour operators with a network of depots and offices nationwide.

Whilst you’ll be employed directly by Bernard Kavanagh & Sons, all successful applicants will wear our Dublin Express uniform, essentially becoming the public face of the Dublin Express brand and forming part of the wider Dublin Express team.

The successful applicant must have:

• Current Full EU D Licence
• Digital Tachograph Card
• Driver CPC-Code 95
• At least 1 year of experience driving large coaches or buses
• Demonstrate a friendly personality and be dedicated to providing positive customer service experiences to our passengers
• A smart and presentable appearance
• Able to work split shifts, if required
• Be able to work in a team as well as individually
• You will be rewarded with excellent pay rates, working in a great team environment, and the opportunity to build your career with a leading transport company.

If the above sounds like the next step in your career, follow our online application process to express your interest!

Apply today

You can also call directly on 01-447-5943

Quinns coach hire is a family-run business offering luxury coach hire to executive standards based in Northern Ireland and operating throughout Ireland and the UK.

‘We make coach hire affordable without compromising on quality, comfort or luxury. With over 30 years of experience in the industry, we can offer transport solutions to suit your needs and budget. Our customers’ safety and satisfaction always comes first.’

Whilst you will be employed directly by Quinns Coach, all successful applicants will wear our Dublin Express uniform, essentially becoming the public face of the Dublin Express brand and forming part of the wider Dublin Express Team.

The successful applicant must have:

• Category D Entitlement
• Up-To-Date CPC Training & Valid CPC Card
• Minimum 2 Years Driving Experience
• Digital Tachograph card
• Demonstrate a friendly personality and be dedicated to providing positive customer service experiences to our passengers.
• A smart and presentable appearance
• Able to work split shifts, if required
• Be able to work in a team as well as individually
• You will be rewarded with excellent pay rates, working in a great team environment, and the opportunity to build your career with a leading transport company

If the above sounds like the next step in your career, follow our online application process to express your interest.

Apply today